Break into IT from the frontline.
 
Technical Support Essentials: Building a Career in IT Help Services is your no-fluff, real-world guide to launching a thriving career in the tech industry—starting at the help desk.
 
Whether you're a career changer, self-taught learner, or fresh out of school, this eBook gives you everything you need to stand out and get hired. Learn the fundamentals of IT support, master the tools professionals use daily, and build the soft skills that set you apart in interviews and on the job.
 
Inside you'll discover:
 
Key IT concepts explained simply
The truth about certifications (and which ones actually matter)
Remote support techniques and ticketing systems
Soft skills that turn you from “just tech support” into a trusted expert
Career pathways that lead to growth, security, and serious income
 
Written by industry expert Jamal Jacobs and backed by Face Front Horizon, this guide is part inspiration, part instruction manual, and fully built to help you thrive in today’s fast-paced IT world.
 
Download now and start building the IT career you deserve.